In short
- No account, name, email address or password is ever asked for.
- An anonymous profile keeps your solved puzzles and points so they can be restored after a reinstall.
- Usage statistics (Firebase Analytics) can be switched off in Settings.
- Ads are shown by Google AdMob; where the law requires it you are asked for consent first.
- You can delete everything from Settings → Delete account.
- Questions: support@vocacross.com.
Stored on your device
Your puzzle progress, typed letters, hint balance, points, daily reward streak, chosen difficulty, language and settings are stored in the app’s own storage so you can continue where you left off. Puzzles and word information are part of the app; playing without a connection is part of VocaCross Pro.
Anonymous profile and sync
When the app first reaches our server it creates an anonymous profile: a random profile ID and a random device token, of which the server keeps only a hash. No personal identifier is involved.
To restore your game after a reinstall and to apply rewards, the app periodically sends: the profile ID, which puzzles you completed, your current puzzle, points (total and weekly), daily streak, hint purchases, whether you bought VocaCross Pro, platform (iOS/Android), app version, install source, whether it is a debug build, and your device language and country setting. This data is stored on servers hosted by Railway and is used only to run the game.
On iPhone and iPad the app also asks, once, whether it was installed through an Apple Ads campaign. It uses Apple’s AdServices attribution, which does not use your advertising identifier and needs no tracking permission. If an ad brought the install, the campaign, ad group, keyword and ad identifiers that Apple returns are kept with the profile so we can see which ads bring players who enjoy the game. Nothing is asked when Share usage statistics is switched off.
Usage statistics and crash reports
With your permission (on by default, switchable at Settings → Share usage statistics) the app sends anonymous gameplay events to Google Firebase Analytics, such as starting or finishing a puzzle, using a hint, opening a word card, changing a setting or seeing an ad. Events contain coarse values (difficulty, counts, time buckets); they never contain the letters you type or anything you write.
Firebase Crashlytics receives technical crash reports (device model, OS version, stack trace) so we can fix errors.
Advertising
VocaCross is free and shows ads from Google AdMob: banners, an occasional full-screen ad between puzzles and optional rewarded ads that give extra hints. AdMob may use your device’s advertising identifier and IP address to show and measure ads.
In the EEA, the UK and Switzerland the app asks for consent through Google’s consent form before personalised ads are shown; you can change your choice at Settings → Ad privacy options. On iOS the app asks for permission to track through Apple’s App Tracking Transparency prompt; if you decline, ads are not personalised with your identifier.
Who processes data
- Google LLC — Firebase Analytics, Firebase Crashlytics and AdMob (Google Privacy Policy).
- Railway Corp. — hosting of our game server and this website.
- Apple and Google — app distribution under their own policies.
We do not sell personal data. Data may be processed outside your country by these providers under their safeguards.
How long we keep data
Profile and sync data are kept while you use the app and are deleted when you delete your account. Analytics event data is kept for the retention period configured in Firebase, at most 14 months; Crashlytics keeps crash reports for 90 days.
Your choices and rights
- Delete account: Settings → Delete account removes your server profile and all game data on the device.
- Statistics: switch off Share usage statistics at any time.
- Ads: change ad consent in Settings → Ad privacy options (where available) or limit ad tracking in your device settings.
Depending on where you live you may have the right to access, correct, delete or port your data and to object to processing. Contact us at support@vocacross.com.
Children
VocaCross is a general-audience word game and is not directed at children under 13. We do not knowingly collect personal data from children.
This website
This site is static: it has no ads, forms or analytics tags. The hosting provider processes technical connection data such as IP addresses to deliver the pages and prevent abuse.
Changes to this policy
When the way we handle data changes, we update this page and the date above before the change takes effect.